I use my gear a lot for work and for fun. I really give my gear a workout which is why when I purchased my gear I go for reliability. In this case I'm talking about "pro" memory cards. Sadly about a few times a year I get a memory card that goes bad or the locking switch falls off or something else.
This time it was my Sandisk Extreme Pro SD card that broke. The Locking switch just fell off. Wanting to take advantage of their lifetime warranty and get my card replaced I found that it was easier and faster to just toss the card and get a new one.
I also shoot with Lexar cards and have had their cards break down on me also. I'm wondering if I should just stop using these premium cards and find a higher quality, perhaps lesser known brand?
I usually keep about 40+ SD cards with me which I fill up fast on commercial shoots so while I'm not looking forward to replacing all my cards I'm also not looking forward to dealing with customer service of this level ever again.
Hopefully Sandisk can improve on their customer service in the future.
Good grief what process to get my Sandisk Extreme Pro SD card replaced. What's extreme here is the amount of time it takes to answer the questions from Sandisk customer service. In this time I chatted, got frustrated and left the chat window I could have billed out in work several times the dollar amount of a new card.
Seems that in the future when my SD cards go bad (a few times a year) that I'll just toss them and get new ones.
How have you dealt with bad SD cards and what was your outcome? Also who's card do you recommend? I heard that the Delkin cards are both fast and well built but have never tried them. Maybe that's what I should do. Thoughts?
Bellow is my chat experience that inspired me to write this post.
John D.: Hello, thank you for contacting SanDisk. My name is John D.. Please give me a moment while I look into your question.
Giulio Sciorio: ok
John D.: Please tell me what is written on the face of the memory card?
Giulio Sciorio: SanDisk Extreme Pro 45MB/s* SDHC1 16GB
John D.: Giulio, you have contacted the Chat Support for Standard Memory Cards, Flash Drives and Card Readers and we have a dedicated Chat Support for professional line products. Should I go ahead and transfer this Chat to the �Professional Line Technical Support Department ?
Giulio Sciorio: yes thanks
John D.: Please stay with me while I transfer the chat to our Professional Line Technical Support Department.
Giulio Sciorio: ok
John D. has disconnected.
Jacob K.: Hello, thank you for contacting SanDisk. My name is Jacob K.. Please give me a moment while I look into your question.
Giulio Sciorio: thanks
Jacob K.: I would like to inform you that this can not be repaired, however we can replace the card. In which device do you use the card?
Giulio Sciorio: A lumix gh3 camera
Please provide us with the following information to review your warranty status for possible replacement:
1. Your Phone Number
2. Your Complete physical address(No P.O. Box please)
3. From where did you purchase the product?
4. Approximate Date of Purchase in the terms of MM/DD/YYY
5. Is there any physical damage on the card?
6. Product code(alphanumeric codes) which is written on the back of the card.
7. Are you getting the product replaced for the first time?
8. Do you have any important data on the card?
9. How was the product packaged at the time of purchase?
10. In case a replacement request is processed, do you allow SanDisk to share your name and address with our shipping provider for delivery purposes?
Giulio Sciorio: For what I charge per hour I can just buy a new card on Amazon.
Giulio Sciorio: I'll just buy a new card.
You have disconnected.