Sometimes it's Easier to Buy a New Memory Card rather than deal with getting…

Sometimes it's Easier to Buy a New Memory Card rather than deal with getting it replaced under warranty

I use my gear a lot for work and for fun. I really give my gear a workout which is why when I purchased my gear I go for reliability. In this case I'm talking about "pro" memory cards. Sadly about a few times a year I get a memory card that goes bad or the locking switch falls off or something else.

This time it was my Sandisk Extreme Pro SD card that broke. The Locking switch just fell off. Wanting to take advantage of their lifetime warranty and get my card replaced I found that it was easier and faster to just toss the card and get a new one.

I also shoot with Lexar cards and have had their cards break down on me also. I'm wondering if I should just stop using these premium cards and find a higher quality, perhaps lesser known brand?

I usually keep about 40+ SD cards with me which I fill up fast on commercial shoots so while I'm not looking forward to replacing all my cards I'm also not looking forward to dealing with customer service of this level ever again.

Hopefully Sandisk can improve on their customer service in the future.

Good grief what process to get my Sandisk Extreme Pro SD card replaced. What's extreme here is the amount of time it takes to answer the questions from Sandisk customer service. In this time I chatted, got frustrated and left the chat window I could have billed out in work several times the dollar amount of a new card.

Seems that in the future when my SD cards go bad (a few times a year) that I'll just toss them and get new ones.

How have you dealt with bad SD cards and what was your outcome? Also who's card do you recommend? I heard that the Delkin cards are both fast and well built but have never tried them. Maybe that's what I should do. Thoughts?

Bellow is my chat experience that inspired me to write this post.

———————-

 John D.: Hello, thank you for contacting SanDisk. My name is John D.. Please give me a moment while I look into your question.
 Giulio Sciorio: ok
 John D.: Please tell me what is written on the face of the memory card?
 Giulio Sciorio: SanDisk Extreme Pro 45MB/s* SDHC1 16GB
 John D.: Giulio, you have contacted the Chat Support for Standard Memory Cards, Flash Drives and Card Readers and we have a dedicated Chat Support for professional line products. Should I go ahead and transfer this Chat to the �Professional Line Technical Support Department ? 
 Giulio Sciorio: yes thanks
 John D.: Please stay with me while I transfer the chat to our Professional Line Technical Support Department.  
 Giulio Sciorio: ok
 John D. has disconnected.
 Jacob K.: Hello, thank you for contacting SanDisk. My name is Jacob K.. Please give me a moment while I look into your question.
 Giulio Sciorio: thanks
 Jacob K.: I would like to inform you that this can not be repaired, however we can replace the card. In which device do you use the card?
 Giulio Sciorio: A lumix gh3 camera
 Jacob K.: 
Please provide us with the following information to review your warranty status for possible replacement:

1. Your Phone Number
2. Your Complete physical address(No P.O. Box please)
3. From where did you purchase the product?
4. Approximate Date of Purchase in the terms of MM/DD/YYY
5. Is there any physical damage on the card?
6. Product code(alphanumeric codes) which is written on the back of the card. 
7. Are you getting the product replaced for the first time?
8. Do you have any important data on the card?
9. How was the product packaged at the time of purchase?
10.  In case a replacement request is processed, do you allow SanDisk to share your name and address with our shipping provider for delivery purposes?

 Giulio Sciorio: For what I charge per hour I can just buy a new card on Amazon.
Giulio Sciorio: I'll just buy a new card.
You have disconnected.

#scbp  

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About Giulio Sciorio

Since 2009, Hybrid Photography pioneer Giulio Sciorio has been blending still + motion & sound with his photography. Giulio is a Lumix Luminary, commercial photographer and founder of SmallCameraBigPicture.com - the resource for everything Hybrid. A portfolio of Giulio’s hybrid work can be found at GiulioSciorio.com.

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19 Responses to Sometimes it's Easier to Buy a New Memory Card rather than deal with getting…

  1. Linh Nguyen
    Linh Nguyen February 24, 2014 at 3:33 pm #

    Wow, did they change something? My boss had to replace his card and it was a pretty straight forward phone call.  This was a few years back though…

  2. Anthony Falsarella
    Anthony Falsarella February 24, 2014 at 3:48 pm #

    Hmm, I think that is what they are hoping you will do. I have had a few cards go (SanDisk & Lexar) but they have made it a real process more recently. I remember the quick replacements but not any longer.

  3. Mark Hales
    Mark Hales February 24, 2014 at 3:55 pm #

    The same happened to me with the same card(mine was 8gb)…I just threw it away after destroying it, I thought it would be a pain in the arse to get it replaced, besides it was perhaps 4 years old and my only card.
    Now I have 2 cards and hope this doesn't happen again!

  4. Giulio Sciorio
    Giulio Sciorio February 24, 2014 at 3:56 pm #

    +Anthony Falsarella you hit the nail on the head. +Linh Nguyen I think Anthony is right because last year I had a Micro SD card go bad and the process was fast and respectful of my time.

    Like any poor customer service experience I deal with I will vote with my dollar.

  5. Linh Nguyen
    Linh Nguyen February 24, 2014 at 4:01 pm #

    I've been hesitant to use transcend because of the SanDisk warranty. This has me second guessing that now (though, I don't buy very often)

  6. Steve Sanacore February 24, 2014 at 4:44 pm #

    That’s very funny now but I’m sure while you were in the middle of it, it was anything but funny. Next time I would just ship it back to them with a note. Usually for cheap items it’s much easier to toss them and replace rather than spend hours dealing with returns. In our tech savvy mail order world of today, customer service is so important for repeat business.

  7. Edward Conde
    Edward Conde February 24, 2014 at 5:24 pm #

    +Giulio Sciorio  Eye-fi support seems to be pretty good, but their cards are stupid cheap. Even the replacement card I got from them in 2 days started to break. So i taped that thing up and so far so good… but it will break again.. Nice thing too is that my card was way out of warranty with eye-fi and they still replaced it… So can't say anthing bad about their support as they got me a replacement.. but the quality of the plastic they use is pretty cheap.  I ended up putting the eye-fi in my daughters E-PM2 and have setup the wifi funcitonality.. I am now useing Sony 94mb 16gb cards for my OMD & E-P5.. So far so good!

  8. Cisco Frias
    Cisco Frias February 24, 2014 at 5:47 pm #

    I use Transcend (and have for a few years now) and have yet to have an issue, BUT I don't know how the write speeds really compare.

    Just my 2 cents.

  9. Jamie MacDonald
    Jamie MacDonald February 24, 2014 at 8:30 pm #

    Would typing in the information they were asking for have taken less time than writing this post? LOL

  10. Giulio Sciorio
    Giulio Sciorio February 24, 2014 at 9:05 pm #

    +Jamie MacDonald I thought about that before I peaced out but just didn't want to go any future with them. So tired of crummy customer service..I'd rather take all their SD cards I own and put them in a blender.

  11. Edward Conde
    Edward Conde February 24, 2014 at 9:17 pm #

    Camera companies should just include 32gb if flash ram by default. Then you can wifi all day long!!! You can keep. Larger sd in the slot for back purposes but everything goes out via wifi! Take that back to Panasonic and Olympus +Giulio Sciorio and +Jamie MacDonald d

  12. Milan Svitek
    Milan Svitek February 24, 2014 at 10:52 pm #

    Wow… I actually use SD cards from a company called ProMaster and they replace cards without issues. Just call them up and 5 minutes later you have an email confirmation which you print off and enclose in the envelope with the card. Two weeks later the new one arrives.

  13. Suzaidee Mohd Shom February 24, 2014 at 11:22 pm #

    Actually they just want you to go and buy a new one. That’s why it is such a hassle to claim warranty for it…

  14. Giulio Sciorio
    Giulio Sciorio February 25, 2014 at 4:26 am #

    +Edward Conde Meeting with the team today and will give them that feedback for sure! Thanks.

  15. Giulio Sciorio
    Giulio Sciorio February 25, 2014 at 4:27 am #

    +Milan Svitek That's how it should be with every company.

  16. Stephen Carter
    Stephen Carter February 25, 2014 at 5:08 am #

    I bought a SanDisk extreme pro 8 gb and it was faulty from the start, so luckily I only had to deal with the seller, I got a PNY as a replacement and have been very happy with it now for over a year.

  17. ChrisM February 25, 2014 at 10:40 am #

    I guess I don’t see the big deal…it looks like the asked some reasonable questions (and maybe 2-3 that don’t seem relevant).

    After spending 30 seconds looking at their warranty page it looks like the rep was trying to register your product as it is step 3 or eight. If you look at the process here: http://kb.sandisk.com/app/answers/detail/a_id/5232/ it doesn’t look that bad, but it would take time.

    If you want something replaced under warranty, I don’t think their process is really any different than other companies or that unreasonable.

  18. John Whedon
    John Whedon February 25, 2014 at 1:01 pm #

    I will purchase another product long before I will return a product under warranty.

  19. Ron Lawrence March 7, 2014 at 10:11 am #

    I guess I don’t see the big deal either, or your money comes more easily than mine. Looks to me they are setting up a database. I don’t remember if you said what size card it was but large ones aren’t cheap, especially in this economy.

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